Qu understands the need for ease of use and flexibility in the issuing of refunds. Generally, there are approaches for refunding an item:
- Historical Check Search
- Return Item
Historical Check Search
- Retrieve the order– Find the check using "Search" by date, ticket number and/or amount.
- Hint: The more criteria entered into the search the faster the search returns
- Select the ticket you want to refund and select “Reopen”
- After reopening the check, click the “Payment” button at the bottom of the screen
- Choose “Refund Payment” from the payment screen. This will refund the payment.
- Once you have refunded the payment:
- To void one item off the check
- Swipe the item from right to left
- To void all items off the check
- Swipe up from the bottom of the screen and tap Void/Remove all items
- Tap Payment
- Tap Close Check
- To void one item off the check
Return Item
- Select the item the customer wishes to return
- Swipe down from the top.
- Choose "Return Item"
- Enter authorization PIN and authorize if necessary
- Only if this is restricted by Job Title
- Choose "Payment"
- Choose the method to which the refund will be issued
- Generally, Cash but can be applied to a credit card as well
- Choose "Apply Refund"
- Choose "OK,"
- Choose "Close"
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