How do I Refund a Payment? (First Gen 2.0)


Qu understands the need for ease of use and flexibility in the issuing of refunds. Generally, there are approaches for refunding an item:

  1. Historical Check Search 
  2. Return Item

Historical Check Search 

  1. Retrieve the order– Find the check using "Search" by date, ticket number and/or amount.
    1. Hint: The more criteria entered into the search the faster the search returns
  2. Select the ticket you want to refund and select “Reopen”
  3. After reopening the check, click the “Payment” button at the bottom of the screen
  4. Choose “Refund Payment” from the payment screen. This will refund the payment.
  5. Once you have refunded the payment:
    1. To void one item off the check
      1. Swipe the item from right to left
    2. To void all items off the check
      1. Swipe up from the bottom of the screen and tap Void/Remove all items
    3. Tap Payment
    4. Tap Close Check

Return Item

  1. Select the item the customer wishes to return
  2. Swipe down from the top.
  3. Choose "Return Item"
  4. Enter authorization PIN and authorize if necessary
    1. Only if this is restricted by Job Title
  5. Choose "Payment"
  6. Choose the method to which the refund will be issued
    1. Generally, Cash but can be applied to a credit card as well
  7. Choose "Apply Refund"
  8. Choose "OK,"
  9. Choose "Close"


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