Why Can't I Accept Cash Payments (Getting a Claim Till Required error message)? (First Gen 2.0)





If the till is not claimed when selecting the Cash payment type a "Claim Till Required" message will appear in the payment panel in red.  Also any other buttons that would open the cash drawer will be grayed out.  These buttons include Apply Payment and the Quick Cash Buttons.  If you have permission to perform a No Sale that button will also be grayed out until the till is claimed. Till security prevents users from closing checks to cash if the configuration for tills has been enabled.  After claiming a till cash transactions as well as opening the cash drawer using No Sale can only be performed if the same user who claimed the till is also logged into the terminal.



Figure 1: Till is not Claimed


To claim a till:

  1. Swipe down from the top of the screen
  2. Tap on the “Claim/Close Till” Button
  3. Tap “Claim Till”
  4. Tap “Confirm”

You can now complete cash transactions.


Figure 2: Till is Claimed by Specified User

If the till is claimed by a different user:

  1. Log out of the current account
  2. Log in using the specified user
  3. Swipe down from the top of the screen
  4. Tap the “Claim/Close Till” Button
  5. Tap “Close Till”
  6. Tap “Confirm”
  7. Log out of the user
  8. Log back in to the previous account
  9. Follow the previous instructions to claim a till


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