If using an individual till, the employee that claimed the till must be the employee to close the till. If a different employee is logged in, they will be unable to close the till (unless they have manager permissions) or perform cash transactions.
To determine who has the till claimed:
- Tap the blue hamburger button at the bottom left of the screen to bring up the menu bars
- Tap Claim/Close Till on the top menu bar
- The name that appears in bold is the till owner.
Once the till owner is determined, the user can take two actions:
- Log out of the current user and log in with the till owner's PIN
- Tap the blue hamburger button at the bottom left of the screen to bring up the menu bars
- Tap on Claim/Close Till on the top menu bar
- Tap on Close Till and then confirm
- or, Tap Close Till if you have manager permissions
- In the prompt that appears, enter your pin and tap authorize
- Tap confirm to close the till
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