Why Can't I apply Cash Payment? (Next Gen)


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 If the cashier has not claimed the till before selecting the Cash payment type, a "Till Available" message will appear in the payment panel in red.  Also, any other buttons that would open the cash drawer will be grayed out.  These buttons include Apply Payment and the Quick Cash Buttons.  If you have permission to perform a No Sale, that button will also be grayed out until the till is claimed.  After claiming a till, cash transactions and no sales can only be performed by the till owner is logged in.

Note: A public till allows multiple users to use the till. If a public till is claimed by a user, any other user can log in and access the till during the same shift.



Figure 1: A Cashier has not Claimed the Till


To claim a Till:

  1. Tap the blue hamburger menu button at the bottom right of the screen
  2. Tap on the “Claim/Close Till” Button
  3. Tap “Claim Till”
    1. If claiming a public till, tap Public Till in addition to Claim Till.
  4. Tap “Confirm”

You can now complete cash transactions.


Figure 2: A Cashier has Claimed the Till

If a different user has claimed the till:

  1. Log out of the current account
  2. Log in using the specified user
  3. Tap the blue hamburger menu button at the bottom right of the screen
  4. Tap the “Claim/Close Till” Button
  5. Tap “Close Till”
  6. Tap “Confirm”
  7. Log out of the user
  8. Log back into the previous account
  9. Follow the previous instructions to claim a till

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