What Should I Do if My EMV Reader is Not Working? (Next Gen)


If you are receiving an error while trying to perform a credit EMV transaction, please complete the following steps.

  1. Unplug the EMV Power Cord (NOT USB) and confirm that the PIN Pad is powered off
  2. Reboot the POS Terminal
    1. Close the app if you have not already done so
    2. Tap the windows icon in the bottom left of the screen
    3. Tap the power icon in the bottom left of the screen
    4. and Tap Restart (the terminal will shutdown and restart in a couple of seconds)
  3. Wait Until you see the windows desktop on the POS Terminal, then Plug the EMV Power cord back in
  4. Launch the Qu App and attempt a transaction once the app is loaded and logged in.

If you have completed these steps and are still unable to complete a transaction, please contact Support at 1-844-464-8786 or support@qubeyond.com for additional Assistance.

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