If you are receiving an error while trying to perform a credit EMV transaction, please complete the following steps.
- Unplug the EMV Power Cord (NOT USB) and confirm that the PIN Pad is powered off
- Reboot the POS Terminal
- Close the app if you have not already done so
- Tap the windows icon in the bottom left of the screen
- Tap the power icon in the bottom left of the screen
- and Tap Restart (the terminal will shutdown and restart in a couple of seconds)
- Wait Until you see the windows desktop on the POS Terminal, then Plug the EMV Power cord back in
- Launch the Qu App and attempt a transaction once the app is loaded and logged in.
If you have completed these steps and are still unable to complete a transaction, please contact Support at 1-844-464-8786 or firstname.lastname@example.org for additional Assistance.