Why Are My Qu Reports Not Updating? (Next Gen)


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Qu reports are updated when a check closes on the POS terminal in the store.  If internet service is not available at the store, then the check will queue on the local terminal until a connection to the Qu cloud is restored; web orders also require the internet for the check to be properly received by the store and posted. The most likely cause of a lost internet connection results from an outage with the Internet Service Provider (ISP).  Gusto recommends resetting the internet router or reaching out to your provider for further diagnostics and troubleshooting.

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