How Do I Refund a Payment? (Next Gen)


How Do I Refund a Payment?

There are two methods for refunding a payment.  Which one you use is dependent on a couple of factors:

1.If the customer has the closed check receipt, or you can search for it in the system, then you will use the Traditional Refund” method.

Method 1: Traditional Refund 

Retrieve the order:

1.Retrieve the order– Find the check using search by date, ticket number and/or amount.

2.Select the check you want to refund and select “Reopen”

For a Partial Refund:

1.After reopening the check, swipe right on the items to return the necessary ones

2.Go to the payments screen

  • If credit
  • Tap Return Difference to refund the amount for the returned items
  • If cash

1.Add a new payment type and select Cash

2.Tap Apply Refund

For a Full Refund:

1.After Reopening the check Go the Payments Screen

2.Tap Refund Payment. If cash a prompt will appear notifying the cashier of the payment due.

3.Swipe right on each item to return it.

4.Once all items are returned go to the payments screen and tap close check

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Method 2: Return Item Refund 

This method is a slightly easier process as it does not require reopening a check. However, it does require the customer to be present to issue the refund.

  • Select the item that is being returned from the menu
  • Swipe right to return the item (after it has been returned, the item text will be yellow)
  • Choose Refund Reason
  • Select Payment
  • Select the type of refund that should be applied (i.e. cash or credit refund)
  • Click Apply Refund, OK, and Close.




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