The No Sale button allows you to open the cash drawer for actions that are not recorded (such as making change for a customer).  As this action is not recorded, this action can be limited to a configurable permission. We recommend that only managers be granted permission for this function.  

To complete a No Sale:

• Navigate to the Payment Screen on the POS terminal, and
• Tap No Sale
• The User will be prompted to enter a note/reason for the no Sale. Enter a reason, and

• Tap Confirm. The drawer will pop allowing using to complete the no sale

In the example below, the user received the error message, "No Sale Permission Denied," because they were not granted permission to perform a no sale. In the case that this happens, log out of the current user and log in with a user with the correct access.