If a scale is not properly weighing items, complete the following steps to troubleshoot.

• Remove all items from the scale
• Power down the scale for thirty seconds.
• When power has returned to the scale, ensure that the scale is showing a 0.00 weight.
• Restart Qu
• Once the app is restarted, replace the items on the scale and attempt to add the appropriate item to the check.
  

If scale problems persists, contact Qu support.