December 16th (v140)

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We’re constantly working to improve your experiences. Here’s a summary of what has changed:

  • Catering order channel has been integrated into Qu Web Ordering
  • Synergy Suite Break Alerts now provide notification and display on the POS - BETA
  • Item Switching now supports Modifiers, Default Modifiers, and Portions - BETA
  • Cash Drawer Skimming is now supported on the POS along with a new associated permission - BETA
  • Additional new POS Permissions to print a check or change the order type.
  • An alert will now be displayed on the Web Ordering menu page when the store is closed for a holiday.
  • Qu Reporting now supports payroll profiles that can have both Paid and Unpaid breaks.
  • DD/UE/PM Integration update - Items with a single portion option on the DSP menu will have that option hidden and selected by default.
  • The “Open Checks” screen on the POS now supports filtering.
  • EI users can now hide Deprecated platform settings from view when looking/searching through platform settings lists.
  • QSR - Check peer sharing and Sent/Recall Status updates are now supported.
  • ChefTab - Printing of modified default modifiers is now supported for Child Items.

Summary of New/Changed EI Settings

  • Platform Settings - A new setting to configure how far in advance break alerts display on the POS.
  • Platform settings can new be filtered between Active and Deprecated or All
  • Additional new POS Permissions to print a check or change the order type.
  • A new Break Type: "Depends on Break Reason" was added in Payroll Profiles settings
  • The Hour range section and input fields were removed from the Menu editing screen.

POS / InStore 

New Features

  • Cash Drawer Skimming is now supported on the POS
    • Employees can now input a skim amount for the cash drawer.  There is also a new permission to enable or escalate this function on the POS.
  • Synergy Suite Break Alerts now provide notification and display on the POS - BETA
    • An alert message will be displayed X number of minutes before a shift break submitted into the store's labor schedule is scheduled to begin.
  • Item Switching now supports Modifiers, Default Modifiers, and Portions - BETA
    • Item Switching - Format Modifiers/Items portions
    • Item Switching - Modifiers defaults
  • New POS Permissions
    • There is a new permission/escalation that can be configured which allows an employee to print a check.  
    • There is a new permission/escalation that can be configured which allows an employee to change the order type for an order.
  • QSR - Support Sent and Recall Status:
    • Modify a suspended check
    • Close check after suspended
    • Reopening a closed check

Improvements / Enhancements 

  • Check Total Due amount will now update to the new amount due when cash tenders are applied.
  • The “Open Checks” screen on the POS now supports filtering.
  • ChefTab: Printing of modified default modifiers is now supported for Child Items.
  • QSR: Printing or not default modifiers is now supported for Child Items.
  • Punchh UI Improvements 
    • Total Active Points has been removed from the Rewards screen.
    • The amount of points required for each reward is now displayed on the Reward button.  
    • The Rewards screen UI has been updated to display more relevant information for enrolled customers.

Resolved Issues

  • The first time an item was added to a check the auto applied ancillaries like taxes, surcharges, and discounts were not getting applied.
  • The Future Order Calendar prompt was not displaying a month properly.
  • Punchh - Removing the customer from the check didn’t remove the applied rewards
  • Qsr - Checks weren’t peer shared across terminals.  Now a check can be suspended on one terminal after items have been added and picked up on another and the QSR fire modes will be respected.
  • Employee PIN’s and Mag Card assignments weren’t properly saving when also using biometric logins.
  • Punchh: Removing a reward/discount and then reapplying it changed the item on the check.
  • Once a till had been detached it would be identified as detached even when reattached or closed.

Known Issues

  • Cheftab - Portions are not included in the printing of modified default modifiers as Child Items feature in this release. 

Reporting & Data Export

New Features

Known Issues

  • POS Audits now track the Employee that reconciled the register Till for reporting purposes.  Displaying this information in reports will come in a future release.

Enterprise Intelligence (EI)

New Features

  • Users can go to each Employee info from Employee Groups by clicking on the name
  • A new Break Type: "Depends on Break Reason" was added in Payroll Profiles settings
  • New filters were added in Platform settings to hide Deprecated ones from the view
  • POS permissions - New permission to allow employees to Print Checks
  • POS permissions - New permission to allow employees to Change Order Types

Improvements / Enhancements 

  • The Payment Type Unifier ID is now shown in the payment types table (Configurations > Store Groups > Payment Types)
  • The Hour range section and input fields were removed from the Menu editing screen.
  • Platform Settings - Update labor schedule settings input option to set how many minutes in advance of Synergy Suite configured breaks alerts will display on the POS.
  • Store Hours - "Apply this only to Monday" verbiage was changed to "Apply Same Hours to Other Days"
  • Bulk operation - item groups row colors are now displaying in color based on status.

Resolved Issues

  • Fixed bug where POS was not receiving correct data to correctly discount items
  • Fixed bug where newly added Items were not populating in tax groups
  • Fixed bug where the context order was not being honored in the generated menu. Now Default Definitions do not have precedence over any context definition
  • Fixed typo on Add Menu and Add Item forms
  • Fixed an issue where users with time entry permissions got a forbidden error
  • Fixed an issue in the Assign Location Groups popup - The list of location groups now is showing the hierarchy again

Web Ordering

New Features

  • Catering order channel has been integrated into Qu Web Ordering
    • Direct links to the catering menu for a location is now supported
    • Minimum Order Acceptance days can now be configured
    • The Catering Order channel can now be accessed from the Qu Web Ordering page. For more information see “Learn More About Catering” below.
  • An alert will now be displayed on the Web Ordering menu page when the store is closed for a holiday.

Digital Integrations

New Features

  • Delivery Service Provider Integration update - Items with a single portion option on the menu will have that option hidden and selected by default.
    • DoorDash implementation of single portion auto selection.
    • UberEats implementation of single portion auto selection.
    • Postmates implementation of single portion auto selection.

Resolved Issues

  • The partnerPaymentType was not being captured in an order for Doordash and UberEats
  • DoorDash orders that had failed were not including the failure reason.
  • Postmates | Orders were returning an error due to delivery radius platform setting.

Known Issues

  • Postmates has determined there is a bug on their side which is preventing multiple modifier quantities from being supported.

Notify

New Features

  • New “Product” section within the App to report on items sold.
    • Top 10 Items sold can be filtered and compared between stores.
    • The check level detail of each transaction can be accessed for the reported sold items.
  • Push Notifications for alerts are now supported
    • Notification Preferences for Alerts can now be configured.
    • Multiple alerts triggered at the same time are sent as a single alert.

Improvements / Enhancements

  • The iOS Notify App login page has been updated.
    “Hours worked by Employee” is now referred to as “Labor Details” and the store name is now displayed on the Labor Drilldown screen.
  • Only complete and valid shifts will be considered in the Labor Details view.

Resolved Issues

  • Utterance "How much were sales yesterday" was not recognized
  • Utterances using digital order metrics had inconsistent behavior
  • Utterance "NetSales from 17 to 20th of October" produced an unknown phrase response
  • The buttons for "Configure" and "Log Out" had different font sizes within the App.
  • The message displayed when there was no data available for Forecasting said 6 days instead of 5.

Learn More About New Features

Break Type Reporting by Time Entry Reason

Qu Reporting now supports payroll profiles that can have both Paid and Unpaid breaks. Payroll Profiles can now be configured with the following Break Type option: “Depends on time entry reason”.

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When the Break Type is set to “Depends on time entry reason”, all breaks performed by an employee will be reported on and the “Time Entry Reason” configured in the store’s linked Store Group will identify either as Paid or Unpaid. For example:

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On the Labor Summary report there is an optional field titled “Unpaid Break Time” which displays the total unpaid break time (in hours) for each shift.

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Till Skims 

Skims performed to tills are currently showing up as Paid Outs on the reports. This can be found in:

  1. Tills Drilldown

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  1. Paid In/Out report

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Synergy Break Alerts Display on the POS - BETA Feature 

The Qu POS now supports displaying break alerts and messages for clocked in employees at a configured # of minutes ahead of their scheduled break. Only stores integrated with Synergy Suite that have their break schedule configured and sent to Qu will receive these alert notifications.

Alerts for messages display in 2 ways on the POS.  A pop up message with text preview displays on the screen and there's a bell icon in the lower right hand corner of the POS.

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When clicked, the bell is expanded and a message list is displayed.

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Employees mark messages as read by a simple swipe left gesture.

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Catering On Qu Web Ordering

Guests can now order from a customer’s catering menu if it’s configured in EI. The overall user flow and experience is the same as web ordering, with the major change is the menu displayed is from the Catering order channel instead of Web. Additionally, all platform settings use the catering channel as well, allowing the customer to change order limits and timings to be specific to catering.

Banner on menu page

When the catering order channel is enabled on a given location, a banner will appear on the menu page with a link to catering. When clicked, the link will open a new window which loads the catering menu and settings.

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Direct linking

Customers can directly link to a catering menu from their site using a parameter in the URL:

 

https://webordering-sp.qubeyond.com/{cid}/{store_id}/?order_channel=catering 

Future Order Acceptance Days

Support added for an updated platform setting: “Future Order Acceptance Days”. This setting now has 2 parameters:

 

  1. Minimum days - lowest number of days in advance an order can be placed. 
    1. 0 = same day, 1 = tomorrow, 2 = two days from now, [...]
  2. Maximum days - highest number of days in advance an order can be placed.
    1. 0 = same day only, 1 = tomorrow, 2 = two days, [...]

 

This setting can be set with a context specific to web and/or catering to allow for differing order limits. For example, you can set standard web orders to have 0-7 which would allow for up to a week in advance, and then have web 

Prerequisites

  1. Customers must have a catering order channel enabled on their account and enabled on the store group for the location.
  2. Customers must have web ordering configured and enabled.

Configuration

IMPORTANT NOTICE: CATERING PAGE WILL PULL ALL SETTINGS AND MENU RELEVANT TO CATERING. IF THE MENU OR SETTINGS HAVE NOT BEEN DEFINED FOR CATERING, THE CATERING MENU WILL SHOW THE DEFAULT DEFINITIONS.

 

The following MUST be updated for catering, based on the needs of the customer:

 

  1. The Menu!
    1. If catering is not defined specifically, it will pull the default definition which is usually the POS menu.
    2. Customers may want to change category titles to be specific for catering to avoid confusion with regular categories. Ex. “Catering Entrees” or “Sandwich Platters”
  2. Order channels enabled/disabled for the global and store groups.
    1. You must disable the channel in order to hide the banner on the web.
  3. Store Hours
    1. You must ensure the store hours for catering channel are correct
  4. Delivery Settings per store
    1. You must properly context all delivery settings for web and catering in case they are different.
  5. Payment Types
    1. You must ensure that the payment type context for hosted payments includes catering

 

The following SHOULD be updated to have a specific catering context, based on the needs of the customer:

 

  • Store/Group Level Settings:
    1. Future Order Acceptance Days
    2. Min Max Order Limits
    3. Bucket Scheduling
    4. Kitchen Buffer Lead Time
    5. Print Kitchen Ticket

 

The following CAN be updated to have a specific catering context, based on the needs of the customer:

 

  • UI Template Settings
    1. The catering page will adopt different colors, fonts, and layouts based on the settings for the order channel. Customers can choose a different logo or custom colors to differentiate from the standard menu

 

Questions and Answers

 

What about custom payment options such as partial upfront payments?

Support for this will require changes to payments integrations and is not on the roadmap. If we build a more expansive catering product, it will be part of that initiative.

 

How can we make the orders print outside of store hours so that orders can print prior to store opening?

Change the Print Kitchen Ticket setting to “Custom Time” and set the desired length of time. 

 

The custom time option will ignore store hours, whereas the “As soon as it comes in” prints at the beginning of the day the order is expected.



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