2.0 Guides & FAQ (First Gen)
Guides and frequently asked questions for customers on the first generation (2.0) platform. If you access your POS menus by swiping down from the top of the screen or navigate to ei.qubeyond.com or ei.gustofb.com to access your administrative console, these articles are for you.
Admin Guide
- Enterprise Intelligence Guide (First Gen 2.0)
- Chapter 1: Creating a Menu (First Gen 2.0)
- Chapter 2: Creating and Adding Discounts (First Gen 2.0)
- Chapter 3: Adding Employees (First Gen 2.0)
- Chapter 4: Setting Store Hours (First Gen 2.0)
- Chapter 5: Reporting (First Gen 2.0)
Troubleshooting
- How to clean my POS Mag Strip Reader? (First Gen 2.0)
- How do I clear my cache and cookies? (First Gen 2.0)
- How do I do a Reset Menu? (First Gen 2.0)
- What is Qu Classroom? (First Gen 2.0)
- Why am I Unable to Close the Till? (First Gen 2.0)
- My Qu Reports are not Updating? (First Gen 2.0)
Getting Paid
- How do I add an Additional Tender? (First Gen 2.0)
- How Do I Add or Modify Taxes? (First Gen 2.0)
- How do I add Payment Types? (First Gen 2.0)
- How Do I Adjust a Credit Card Tip? (First Gen 2.0)
- How Do I Apply a Credit Card Payment Using the EMV Terminal? (First Gen 2.0)
- How do I do a Manual (Keyed) Credit Card Entry? (First Gen 2.0)
Taking Orders
- How do I apply a Discount? (First Gen 2.0)
- How Do I Find the Check Number? (First Gen 2.0)
- How do I Modify an Order? (First Gen 2.0)
- How do I Remove an Item from a Check? (First Gen 2.0)
- How do I Set the Cover for a Check? (First Gen 2.0)
- How do I Suspend a Check? (First Gen 2.0)
Managing Employees
- How do I add or update a Users’ Enterprise Role? (First Gen 2.0)
- How do I Assign a Payroll Profile? (First Gen 2.0)
- How do I Change a User's Password in Qu EI? (First Gen 2.0)
- How do I Change an Employee Job Title and Pay Rate? (First Gen 2.0)
- How do I Change an Employee's PIN? (First Gen 2.0)
- How do I Modify Labor Hours (Time Entries) for Payroll? (First Gen 2.0)