3.5 Guides & FAQ (Next Gen)
Guides and frequently asked questions for customers on the next generation (3.5) platform. If you access your POS menus by tapping on the blue hamburger button or navigate to admin.qubeyond.com to access your administrative console, these articles are for you.
Managing Employees
- How Do I Create Enterprise Intelligence Permissions - Roles & User Groups (Next Gen)? v2
- How do I Add or Update an Employee's User Group? (Next Gen))
- How do I Change a User's Password in Qu EI? (Next Gen)
- How do I Change an Employee Job Title, Payroll Profile, and Pay Rate?
- How do I Change an Employee's PIN? (Next Gen)
- How do I Modify Labor Hours (Time Entries) for Payroll? (Next Gen)
Taking Orders
- What are KDS/Printer Fire Modes and How are They Enabled? (Next Gen)
- Changing Order Types from the Online Menu (Next Gen)
- How Do I Apply a Discount (Next Gen)
- How Do I Find the Check Number? (Next Gen)
- How do I modify an order? (Next Gen)
- How do I Prevent Bumping a Chit on the KDS? (next Gen)
Getting Paid
- How do I add an Additional Tender? (Next Gen)
- How Do I Add or Modify Taxes? (Next Gen)
- How do I Add Payment Types? (Next Gen)
- How Do I Apply a Credit Card Payment Using the EMV Terminal? (Next Gen)
- How Do I Apply a Tax Exempt Status to a Check? (Next Gen)
- How do I Close a Check to Cash? (Next Gen)
Troubleshooting
- Why am I Unable to Close the Till? (Next Gen)
- How do I clear my cache and cookies? (Next Gen)
- How do I Update the POS Configuration? (Next Gen)
- How to clean my POS Mag Stripe Reader? (Next Gen)
- Is My Terminal Online? (Next Gen)
- What Happens if My Store Loses Internet? (Next Gen)